Changes are not syncing
- Confirm the device has a stable connection.
- Keep IronLedger open briefly so the pending queue can process.
- Check that you are signed into the expected account.
- Do not clear storage or reinstall until unsynced workouts are recovered.
A spreadsheet will not import
- Confirm it is a supported CSV or Excel file.
- Check that the selected worksheet contains populated exercise rows.
- Add explicit week and day headings.
- Remove merged cells and export a fresh copy.
- Move to a stable Wi-Fi connection.
- Keep the app open during the upload.
- Retry or replace the video from the same set.
- Use a shorter clip if the connection is unreliable.
Android testing access is missing
Make sure the Google account in the testers group matches the account active in Google Play. After
joining, allow several minutes before reopening the testing link.
If the issue continues, contact support@ironledger.app with:
- Device model and operating-system version
- IronLedger version
- The screen and action that failed
- The exact error message
- Whether the issue happens on Wi-Fi, mobile data, or both
Do not send passwords, authentication codes, private health records, or full database exports by
email.
