Skip to main content
Start with the failing workflow, protect any unsynced workout data, and retry on a stable connection before reinstalling or clearing storage. The checks below cover sync, spreadsheet import, form-video upload, Android testing access, and Apple Health. If the issue continues, send support the app version, device details, and exact error message.

​
Key takeaways

  • Do not sign out, clear storage, or reinstall while local workouts are waiting to sync.
  • Match the tester-group and Google Play accounts when Android access is missing.
  • Retry video uploads on stable Wi-Fi and keep clips within the documented limits.
  • Never email passwords, authentication codes, private health records, or full exports.

​
What should I do when changes are not syncing?

  1. Confirm the device has a stable connection.
  2. Keep IronLedger open briefly so the pending queue can process.
  3. Check that you are signed into the expected account.
  4. Do not clear storage or reinstall until unsynced workouts are recovered.
If Profile shows Sync error, retry while the app is open. If it shows Offline, reconnect and allow the pending queue to process before signing out.

​
What should I do when a spreadsheet will not import?

  • Confirm it is a supported CSV or Excel file.
  • Check that the selected worksheet contains populated exercise rows.
  • Add explicit week and day headings.
  • Remove merged cells and export a fresh copy.

​
What should I do when a form-video upload fails?

  • Move to a stable Wi-Fi connection.
  • Keep the app open during the upload.
  • Tap the failed set video action to retry; IronLedger can overwrite a stuck pending upload after confirmation.
  • Use a shorter clip if the connection is unreliable.
  • Keep the selected clip under the two-minute picker limit and below the 200 MB post-compression safety limit.

​
Why is Android testing access missing?

Make sure the Google account in the testers group matches the account active in Google Play. After joining, allow about five minutes before reopening the testing link. Keep that account opted in for at least 14 continuous days to support the production-access requirement.

​
Why did Apple Health not receive a workout?

  • Confirm you are using a physical iPhone and the session is complete.
  • Check Apple Health permissions for IronLedger.
  • Use Sync Now for eligible completed workouts from the last 30 days.
  • Check whether the workout already appears in Health before retrying.
Health Connect in the Android closed test is preview functionality and may not transfer every data type yet.

​
When should I contact support?

If the issue continues, contact support@ironledger.app with:
  • Device model and operating-system version
  • IronLedger version
  • The screen and action that failed
  • The exact error message
  • Whether the issue happens on Wi-Fi, mobile data, or both
Do not send passwords, authentication codes, private health records, or full database exports by email.

​
Next steps

Check privacy and data

Export records and distinguish local clearing, health data, and account deletion.

Return to installation

Verify the correct account, app-store enrolment, and current build.
Last modified on July 21, 2026