> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ironledger.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Resolve common IronLedger sign-in, sync, import, upload, and Android testing problems.

## Changes are not syncing

1. Confirm the device has a stable connection.
2. Keep IronLedger open briefly so the pending queue can process.
3. Check that you are signed into the expected account.
4. Do not clear storage or reinstall until unsynced workouts are recovered.

If Profile shows **Sync error**, retry while the app is open. If it shows **Offline**, reconnect and
allow the pending queue to process before signing out.

## A spreadsheet will not import

* Confirm it is a supported CSV or Excel file.
* Check that the selected worksheet contains populated exercise rows.
* Add explicit week and day headings.
* Remove merged cells and export a fresh copy.

## A form video upload failed

* Move to a stable Wi-Fi connection.
* Keep the app open during the upload.
* Tap the failed set video action to retry; IronLedger can overwrite a stuck pending upload after
  confirmation.
* Use a shorter clip if the connection is unreliable.
* Keep the selected clip under the two-minute picker limit and below the 200 MB post-compression
  safety limit.

## Android testing access is missing

Make sure the Google account in the testers group matches the account active in Google Play. After
joining, allow several minutes before reopening the testing link.

## Apple Health did not receive a workout

* Confirm you are using a physical iPhone and the session is complete.
* Check Apple Health permissions for IronLedger.
* Use **Sync Now** for eligible completed workouts from the last 30 days.
* Check whether the workout already appears in Health before retrying.

Health Connect in the Android closed test is preview functionality and may not transfer every data
type yet.

## Contact support

If the issue continues, contact [support@ironledger.app](mailto:support@ironledger.app) with:

* Device model and operating-system version
* IronLedger version
* The screen and action that failed
* The exact error message
* Whether the issue happens on Wi-Fi, mobile data, or both

<Warning>
  Do not send passwords, authentication codes, private health records, or full database exports by
  email.
</Warning>

## Next steps

<Columns cols={2}>
  <Card title="Check privacy and data" icon="shield-check" href="/account/privacy-and-data">
    Export records and distinguish local clearing, health data, and account deletion.
  </Card>

  <Card title="Return to installation" icon="smartphone" href="/getting-started/install-and-sign-in">
    Verify the correct account, app-store enrolment, and current build.
  </Card>
</Columns>


## Related topics

- [Notifications](/account/notifications.md)
- [IronLedger documentation](/index.md)